Industry Leading Warranty

If you want total peace of mind and confidence in your purchase, choose a BATRIBIKE Electric Bike with an Industry Leading Warranty.

It is no longer necessary to register your bike with us as your Proof of Purchase is your entitlement to Warranty. It is important that you keep your Sales Receipt or Invoice in a safe place.

BATRIBIKE provides what we believe to be the best Industry Leading Warranty available for Electric Bikes in the UK

Fully Transferrable – increases the value if you want to sell your current bike and upgrade to the latest model.

Two year industry leading warranty badge
eBike Display Units

European Quality Built In

The Battery and Electronics are designed and supplied to BATRIBIKE by ProMovec, a Danish Company, before being assembled by experienced bicycle factories in Europe.

2 Year Warranty on Bicycle & Electronics

The main mechanical parts of your bicycle, and the majority of the electrical items, including the display, controller and other electronics, are covered for 2 years against manufacturing defects.

Brake blocks/pads, tyres, lights and cables etc. are considered as consumables and replacements are available from BATRIBIKE or may be obtained from your local cycle shop.

Three year industry leading warranty badge
Promovec Rear Hub motor with 3 Year Warranty

3 Year Warranty on Motor

The motors have been designed and developed in Denmark by Promovec. They are proven in adverse weather conditions – the Danes experience as much rain as the UK. They are covered against manufacturing defects for a period of 3 years from purchase.

Five year industry leading warranty badge
QUINTESSENTIAL Frame - with 5 Years Warranty
Quintessential frame with 5 year warranty

5 Year Warranty on Frame

The frame of your new BATRIBIKE is covered for 5 years against manufacturing defects.

Industry leading warranty options

Battery has 3 years* Warranty as Standard, optionally extendable to 5 years.

The battery supplied with your new BATRIBIKE comes with a 1 year warranty which is automatically upgraded to 3 years* upon registration with Promovec. This guarantees a 70% capacity at the end of this period. (Subject to usage conditions as detailed in the manual).

Additionally, you can purchase an extended warranty which extends this period to a total of 5 years from purchase. This Extended Battery Warranty must be purchased within 90 days of buying your bike.

*Warranty length is model dependent, either 2 or 3 years as standard.

Warranty Registration Process

1. Keep your Proof of Purchase safe

You will need your proof of purchase in the event of any warranty claims through your dealer.

It is also a good idea to record all of your serial numbers in the front of your Owner Manual in the spaces provided.

Please follow the steps below to ensure that you are making full use of the security and protection offered with your new Batribike.

2. Register your Battery

WITHIN 8 DAYS

You must register your Battery Warranty with ProMovec within 8 days of purchase.

You will need your Battery Serial Number and Article Number REGISTER BATTERY

3. PURCHASE AN EXTENDED BATTERY WARRANTY

OPTIONAL – WITHIN 90 DAYS

The battery on your new bike has an option to extend the standard  warranty to an impressive 5 Years. This warranty extension is purchased directly from Promovec and is subject to Terms and Conditions which can be viewed on their website. REGISTER FOR A THREE YEAR EXTENDED WARRANTY

Promovec logo