Terms & Conditions

Willow eBikes returns policy:

Customers have the right to return the goods within 14 days of receipt if they are faulty, or not as described.

Customer service email and phone number:


Tel 01896 208150 / 07446 938374


In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:

  • Pay in 3 interest free instalments.
  • Pay Later.
  • Financing: with the financing service from Klarna you can pay your purchase in flexible or fixed monthly instalments according to the conditions stated in the checkout. The instalment payment is due at the end of each month after submission of a separate monthly invoice by Klarna.

Further information and Klarna’s user terms you can find here. General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.